As a patient of Rivers Health, you have rights when you choose us to be your care provider. It is important for you to understand what your rights are so we can work together to provide the best care possible for you. Your rights include access to health information, fair treatment and freedom of choice concerning your medical decisions. Learn more below.
As a patient, you have the right to complain about your care, accommodations or treatment without fear of retaliation or denial of treatment. If a problem occurs, please refer the complaint to your patient care provider. If the matter is not resolved, contact the manager for your nursing unit or department. You can do this on Monday through Friday between 8 a.m. and 4 p.m. by calling the hospital operator and asking for the manager for your nursing unit or department. Between 4 p.m. and 8 a.m. on weekdays or 24 hours a day on weekends and holidays, call the hospital operator and ask for the Nursing Supervisor.
You also have the right to file your complaint with the West Virginia Office of Health Facilities Licensure and Certification (OHFLAC) at:
West Virginia Department of Health and Human Resources
Office of Health Facility Licensure and Certification
408 Leon Sullivan Way
Charleston, WV 25301-1713